ETMA’s 2017 Best Practices Award
September 27, 2017
Mobile Solutions Wins ETMA’s First Annual Best Practices Award
Mobile Solutions’ best practice revolves around customizing its solutions to meet the unique needs of clients. By identifying the needs of their clients, they are able to meet and exceed expectations. While it seems like a simple process, it is their execution that sets them apart.
A Best Practice is a technique or methodology that, through experience and research, has proven to reliably lead to a desired result. A Best Practice is accepted or prescribed as being correct or most effective. ETMA’s selection criteria included a review of the results from implementing the best practice and how value being achieved, fulfilled and validated in the marketplace.
“Being recognized for this best practice means a lot because of all we have done, not only for clients, but for our people”
A great example of this practice is how Mobile Solutions implemented a custom staging and kitting solution for one of their clients. Because of a recent DOT mandate, the client is now required to include vehicle mounts and devices to their employees. Mobile Solutions listened, and then developed a customized portal to help address their needs. By leveraging their relationship with the providers, Mobile Solutions is able to reduce the clients spend. Additionally, their devices are easily ordered and the staging and kitting team ensures that the clients have everything they need to hit the ground running.
Mobile Solutions created a custom e-commerce site that guides the client’s various site locations into making a choice of standardized packages. There are explanations to make it quick and easy for the admins to choose from. Standardization of equipment is key here as the client’s holding company and IT infrastructure are able to manage the devices remotely.
Mobile Solutions enrolls all devices into the client’s MDM solution and assigns users for ease of trackability and application management. This significantly lightens the load on the client’s IT staff.
Mobile Solutions places all devices into their respective cases, wrap up the devices with the mounts, chargers, and everything an end user needs to ensure they get installed into the vehicles and are ready for use upon receipt. Mobile Solutions is even timing arrival windows so the client can schedule an installer to show up the day after the kits arrive.
Mobile Solutions handles the accessory ordering, device ordering, including all the logistics and shipping to ensure everything gets where it needs to go, when it needs to be there.
“Being recognized for the 2017 Best Practice Award by ETMA and our peers is a great honor. The success of this process is due in large part to the effort every team puts in,” said Jim Johnson, Co-Founder and CEO of Mobile Solutions. “From the sales and account management team for generating and maintaining the relationship, to the development team for creating a customized portal, the staging and kitting team for leveraging our technology and processes, all the way to the service desk for taking on the additional tickets, we work seamlessly to provide the best possible
experience to our client.”
Jim Johnson added, “Being recognized for this best practice means a lot because of all we have done, not only for clients, but for our people. After all, shouldn’t a best practice benefit everyone involved?”
Joe Basili, Managing Director for ETMA, said, “This award shines a spotlight on Mobile Solutions. Competitors voted to determine the winner. Competitors are the toughest critics; they are also best positioned to determine which organizations truly exemplify the award criteria.”
About Mobile Solutions
Mobile Solutions is a SaaS company that provides full life-cycle Managed Mobility Services including procurement, staging and kitting, real-time expense management, business analytics and reporting, account optimization, 24×7 US-based support, managed Enterprise Mobility Management, and device reclamation services. Our 24×7, US-based service desk and real-time account management make us more than an industry leader in mobility management. It makes us your partner. For more information, click here to check out our offerings!
ETMA’s ongoing mission is to raise awareness, to improve the quality and value of solutions and to cultivate shared industry knowledge for Enterprise Technology Management, Managed Services, Expense Management, Telecommunications Management, Telecom Expense Management, Mobile Expense Management, Managed Mobility Services, Mobile Device Management and Enterprise Mobility Management solutions. ETMA seeks to do this through the development and promotion of open industry standards, and industry knowledge among solutions providers, business partners, telecom service providers, and enterprise clients. Further, ETMA members subscribe to a Code of Ethics, which clearly establishes standards and differentiates their level of commitment to their clients.
Learn more about ETMA online at https://etma.org/